Refund Policy



Our policy lasts 30 days since you receive your order. If 30 days have gone by since your received your order, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

If your item is unused and in the same condition that you received it, you may be eligible for a 100% refund. If your item is used, we reserve the right to charge a 10% restocking fee.

Update (due to COVID-19)

Please note that it may take us up to 30 days to process your refund as we are short-staffed since the announcement of the COVID-19 pandemic.

To return your product, you should mail your product to:

For Customers in Canada:
Penguin Pickup Toronto Fashion Dist.
531 Adelaide St W
Toronto ON

For Customers in all other countries:
Return Center
888 Carol Court
Carol Stream
IL 60188

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our customers have spoken
Based on 402 reviews


It came a week or two late but the unit was well packed and works great. It does really work nice on my Bitwell helmet


loving the travel while playing my favorite songs thank you domio!

Good Bass

It is louder than what I expected

Love it!

I think delivery is being slowed down a bit by the pandemic, but the unit is excellent. its plays great and I love it!


I waited 10 days but all worth it

Hell ya!

perfect for this summer ride, my ride was not boring


Country songs on my Domio all day. I am lovin it

Finally something actually made for riders

Great Packaging with great delivery on time.

Best comms solution for city riders

It is delayed of 1 week which is fine since its custom's fault. Unlimited range is so convienient, I talk to my boys all accross the city.

Vibro Audio is real!!

perfect for those music lover and rider, perfect combination


It is late of 4 weeks which is sucks. The unit was well pack and great. it is a great device for riding